This Privacy Policy describes how PB999 collects, uses, stores, and protects your personal information when you use our platform, mobile app, or any related services. By registering or using PB999, you agree to the practices described in this policy.

1. Introduction

PB999 is committed to protecting the personal data of every player who chooses to use our platform. We understand that trusting an online platform with your information is not something you do lightly — especially when it involves financial transactions and account details. That is why we take data privacy seriously and have put in place clear, straightforward practices to keep your information safe.

This Privacy Policy applies to all users of PB999, including registered account holders, visitors browsing the website, and anyone using our mobile app. It covers all personal data collected through our platform, whether submitted directly by you or gathered automatically through your use of our services.

We recommend reading this policy in full alongside our Terms and Conditions and Responsible Gaming guidelines to get a complete picture of how PB999 operates and how we protect your interests as a player in Pakistan.

2. Data We Collect

We only collect information that is necessary to provide you with a safe, functional, and enjoyable platform experience. The types of personal data we collect include the following:

Category Examples Why We Need It
Identity Data Full name, CNIC number, date of birth Account verification and age confirmation
Contact Data Email address, mobile number Account communication, security alerts
Financial Data Payment method details, transaction history Processing deposits and withdrawals in PKR
Technical Data IP address, device type, browser, OS Security monitoring, fraud prevention
Usage Data Pages visited, games played, bet history Platform improvement, personalisation
Communication Data Support chat logs, email correspondence Customer support and dispute resolution

We do not collect sensitive personal data beyond what is required for identity and age verification. We do not store full card numbers or bank account credentials — payment processing is handled by our certified payment partners.

3. How We Collect Your Data

Your data reaches us through several channels:

  • Registration: When you create a PB999 account, you provide your name, contact details, and date of birth directly.
  • Account verification: When you submit identity documents (such as a CNIC copy) to complete the KYC (Know Your Customer) process.
  • Deposits and withdrawals: When you use JazzCash, Easypaisa, Raast, bank transfer, or mobile wallets to add or withdraw funds in PKR.
  • Platform activity: As you browse, bet, or play casino games, our systems automatically log usage data to ensure the platform runs securely and efficiently.
  • Cookies and tracking technologies: Our website uses cookies to remember your preferences and help us understand how players use PB999 (see Section 6).
  • Customer support: When you contact our support team through live chat or email, the conversation is recorded for quality and dispute resolution purposes.

4. How We Use Your Data

PB999 uses your personal data for specific, lawful purposes only. We do not use your data for anything beyond what is described below:

  • Account management: Creating and maintaining your account, verifying your identity and age, and keeping your details up to date.
  • Transaction processing: Handling deposits, withdrawals, and bonus credits securely in PKR via our supported payment providers.
  • Fraud prevention and security: Monitoring for suspicious activity, investigating potential misuse, and protecting the platform and its users from harm.
  • Customer support: Responding to your queries, resolving complaints, and ensuring you get the help you need promptly.
  • Platform improvement: Analysing usage patterns to improve game performance, navigation, and the overall experience for Pakistan users.
  • Personalisation: Showing you relevant promotions, bonuses, and sports content based on your activity — for example, cricket and PSL betting offers if you frequently bet on cricket markets.
  • Legal compliance: Meeting our obligations under applicable data protection and financial regulations, including maintaining records for audit purposes.
  • Communications: Sending you important account notifications, security alerts, and — where you have opted in — promotional messages about new games, bonuses, and offers.

We will never use your data to make automated decisions that have a significant legal effect on you without giving you the opportunity to request human review.

5. Data Sharing & Third Parties

PB999 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is shared only in the following specific circumstances:

  • Payment providers: JazzCash, Easypaisa, Raast, and other payment partners receive the minimum data necessary to process your transactions. These providers operate under their own privacy and security frameworks.
  • Identity verification partners: To complete KYC checks and confirm your age, we may share your submitted documents with trusted identity verification services.
  • IT and hosting providers: Our platform is hosted on secure infrastructure managed by third-party technology providers. These providers are contractually bound to process your data only on our instructions.
  • Legal and regulatory requirements: If we are required by law or a legitimate legal process to disclose your data, we will do so. We will notify you where legally permitted to do so.
  • Business transfers: In the unlikely event that PB999 undergoes a restructure or merger, your data may be transferred as part of that process. You will be informed in advance where this happens.
All third parties with whom we share data are required to maintain appropriate security standards and are prohibited from using your data for any purpose other than the specific task they have been engaged for.

6. Cookies & Tracking Technologies

PB999 uses cookies and similar tracking technologies to make our platform work properly and to improve your experience. Cookies are small text files placed on your device when you visit our website or use our app.

We use the following types of cookies:

  • Essential cookies: These are necessary for the platform to function. They keep you logged in, remember your session, and ensure your bets and transactions are processed correctly. These cannot be disabled.
  • Analytics cookies: These help us understand how users navigate PB999 — which pages are most visited, where players spend time, and where they encounter issues. This data is aggregated and anonymised.
  • Preference cookies: These remember your settings and preferences, such as your language or display options, so you do not have to set them every time you visit.
  • Marketing cookies: Where you have provided consent, these cookies allow us to show you relevant promotions and offers, both on PB999 and on partner platforms.

You can manage your cookie preferences through your browser settings at any time. Note that disabling essential cookies may affect the functionality of the platform.

7. Data Security

Protecting your personal and financial data is one of our top priorities at PB999. We have implemented a range of technical and organisational security measures to safeguard your information against unauthorised access, loss, or misuse.

  • SSL encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
  • Secure data storage: Personal data is stored on encrypted servers with restricted access. Only authorised personnel can access user data, and only for legitimate operational purposes.
  • Two-factor authentication: We offer 2FA options to add an extra layer of protection to your account login process.
  • Fraud monitoring: Our systems continuously monitor for unusual activity, including suspicious login attempts, unusual betting patterns, and irregular transaction behaviour.
  • Regular security reviews: We conduct periodic reviews of our security infrastructure and update our practices in line with emerging best practices.

While we take every reasonable precaution, no online platform can guarantee absolute security. We encourage you to also take personal steps to protect your account — including using a strong, unique password and never sharing your login credentials with anyone.

8. Data Retention

We keep your personal data for as long as it is needed to provide our services or meet our legal obligations. The specific retention periods vary depending on the type of data:

  • Account data: Retained for the duration of your active account and for a period after closure to meet legal and audit requirements.
  • Transaction records: Financial transaction data, including deposits and withdrawals in PKR, is retained for a minimum period in line with standard financial recordkeeping obligations.
  • KYC documents: Identity verification documents are retained for the period required to comply with applicable regulations, after which they are securely deleted.
  • Support communications: Chat logs and email correspondence are retained for a reasonable period to support dispute resolution and quality improvement.
  • Usage and analytics data: Aggregated and anonymised usage data may be retained indefinitely as it cannot be traced back to any individual user.

When data is no longer required, we securely delete or anonymise it so it can no longer be linked to you personally.

9. Your Rights as a User

As a PB999 user, you have the following rights with respect to your personal data. You can exercise any of these rights by contacting our support team:

  • Right of access: You can request a copy of the personal data we hold about you at any time.
  • Right to rectification: If any of your data is inaccurate or incomplete, you have the right to ask us to correct it.
  • Right to erasure: In certain circumstances, you may request that we delete your personal data. Note that some data must be retained to meet legal obligations and cannot be erased on request.
  • Right to restrict processing: You can ask us to limit how we use your data in certain situations — for example, while a dispute is being resolved.
  • Right to data portability: You may request a copy of your data in a structured, machine-readable format where technically feasible.
  • Right to object: You have the right to object to certain types of processing, such as direct marketing communications. You can opt out of marketing emails at any time through your account settings.

We will respond to all valid data rights requests within a reasonable timeframe. In some cases we may need to verify your identity before processing a request to protect your data from unauthorised access.

10. Minors & Child Protection

PB999 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes an age declaration, and we conduct identity verification checks to confirm user ages.

If we become aware that a user under 18 has provided us with personal data or created an account, we will immediately suspend the account, delete the associated data, and take appropriate action in line with our Terms and Conditions.

Parents and guardians who believe their child may have accessed or registered on PB999 are encouraged to contact our support team immediately so we can investigate and resolve the matter promptly.

11. Third-Party Links & Services

PB999 may reference or integrate with third-party payment providers such as JazzCash, Easypaisa, and Raast to facilitate PKR transactions. These providers have their own privacy policies and terms of use, which govern how they handle data submitted directly to their systems.

PB999 is not responsible for the privacy practices of any third-party service. We encourage you to review the privacy policies of any third-party service you use in connection with your PB999 account.

Our platform does not contain links to external websites for purposes other than facilitating the services described in our Terms. Any apparent external reference exists solely to support the operational functionality of PB999.

12. Updates to This Policy

PB999 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable regulations. When we make material changes, we will notify registered users via email or a prominent notice within the platform.

The "Last Updated" date at the top of this page will always reflect the most recent version. We encourage you to review this page periodically so you remain informed about how we are protecting your data.

Your continued use of PB999 after a policy update constitutes your acknowledgement and acceptance of the revised terms. If you have concerns about any changes, please contact our support team before continuing to use the platform.

13. Contact & Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how your personal data has been handled, please get in touch with our support team. We are available 24/7 and aim to respond to all data-related enquiries promptly.

You can reach us through the live chat feature available on the PB999 platform, or by emailing us at the address listed in the footer of this page. Please include your registered email address and a brief description of your request so we can assist you as efficiently as possible.

For data access requests, corrections, or deletion enquiries, please contact our support team directly. We aim to acknowledge all requests within 2 business days and resolve them within 14 business days where possible.